Customer Assistant - Service

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Newtown
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer service Communication Teamwork Cash handling Retail Problem-solving Flexibility Attention to detail

FULL DESCRIPTION

Customer Assistant - Service

[Employer hidden — view at passion-project.co.uk] is hiring a Customer Assistant - Service in Newtown. This is a permanent, part-time role (15 hours per week) with a competitive salary and excellent benefits. You will provide friendly service at checkouts, self-serve tills, and kiosks. Must be available between 06:45 and 21:15, flexible 5 out of 7 days.

About the Role

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks. You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile - making sure they leave feeling looked after and welcome. You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams.

Rewards and Benefits

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional Payroll charity donations
  • A range of family friendly policies including 26 weeks maternity and adoption leave

About You

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

What Happens Next?

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments, please let us know.

About [Employer hidden]

We are one of the UK’s largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. We prepare more fresh food in-store than any other supermarket. We're Foodmakers and Shopkeepers and together, we make [Employer hidden].

Location

Newtown, United Kingdom, SY16 3AH

Learning & Development

Learning and development is at the heart of our business. [Employer hidden] offers opportunities to grow and develop in your career. Discover Learning & Development at [Employer hidden].

Our Process

Our resourcing team can be reached at [contact hidden]. The typical process includes: finding an opportunity, online assessment (for Customer Assistant roles), a phone conversation, an interview (face-to-face or virtual), and a final stage for some roles.

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