About the Role

We Make [Employer hidden]… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Night Manager to help our business to continue to grow and succeed. Our colleagues work hard through the night to make sure our stores are ready for the thousands of customers who will walk through the doors the very next day. As Night Manager, it’s your job to lead and empower our colleagues to ensure our stores are always customer ready.

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

About You

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Senior Manager, you will actively listen to and respond effectively to customers and colleagues

Rewards and Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success: We believe success should be rewarded.
• Pay: Competitive salaries to attract and retain the best.
• Colleague discounts: 15% discount for you and up to 10% for a friend/family member.
• Holidays: At least 28 days pro rata, increasing with service.
• Pension: Competitive pension scheme.
• Life assurance: Death in Service benefit from day one.
• Money off: Discounts from 1,500 retailers and subsidised meals.
• Flexible benefits: Holiday buy scheme, payroll giving.
• Healthcare cash plan: Tax-free cash back on health expenses.
• Wellbeing with Vita Health: Free 24/7 support.
• Aviva Digital GP: Free video consultations.
• Addiction treatment: Support via UK Addiction Treatment Group.
• Salary finance: Loans at competitive rates.
• Family Friendly benefits: 26 weeks full maternity/adoption pay, 4 weeks paternity, neonatal and fertility leave.

Learning & Development

Learning and development is at the heart of our business. As you can imagine, [Employer hidden] is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. We're here to make sure everyone has everything they need to be their best - and to go as far as they want. Discover Learning & Development at [Employer hidden]

Our Process

1. Find an opportunity that's right for you - apply via this site.
2. Online Assessment (Customer Assistant roles) - situational judgement test.
3. Let's find out more - successful candidates may be contacted for interview.
4. Interview - face to face or virtual, competency-based.
5. Final Stage - may include a second interview and task presentation for some roles.
6. Decision - outcome communicated via email.

Our resourcing team can be reached at [contact hidden].