Customer Assistant - Service

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Newark
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Point of Sale (POS) Operation Cash Handling Teamwork Communication Flexibility (Shift Work) Problem Solving Store Operations

FULL DESCRIPTION

Customer Assistant - Service

at [Employer hidden — view at passion-project.co.uk]

Newark, United Kingdom, NG24 1EW

Permanent, Part-time (12 hours per week)

Competitive salary, plus excellent benefits

Closing date: 17 May 2026

About this role

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks. You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile - making sure they leave feeling looked after and welcome. You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams, so this is a great role for a team player who is ready to help wherever you’re needed.

More about our perks:

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores available from the day you join us
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms, and lots more
  • Optional Payroll charity donations
  • A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Find out more about working in Retail at [Employer hidden] here.

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you… We're Foodmakers and Shopkeepers and together, we make [Employer hidden]

What we make, makes us who we are

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

  • Rewarding success: We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we’ll show you how much we value you.
  • Pay: [Employer hidden] wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries.
  • Colleague discounts: We operate one of the most generous colleague discount schemes in food retail.
  • Holidays: At least 28 days of holiday a year pro rata.
  • Pension: Competitive pension scheme.
  • Life assurance: Death in Service benefit.
  • Money off: 15% off shopping, discount and cashback offers.
  • Flexible benefits: Holiday buy scheme, payroll giving.
  • Healthcare cash plan: Provided by Sovereign Health Care.
  • Wellbeing with Vita Health: Free and confidential support.
  • Aviva Digital GP and wellbeing: Free access to Digital GP and wellbeing app.
  • Addiction treatment: Support from UK Addiction Treatment Group.
  • Salary finance: Access to loans at competitive rates.
  • Family Friendly benefits: Maternity, adoption, paternity, neonatal, and fertility leave.

Plan your journey

Newark, United Kingdom, NG24 1EW

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