Customer Assistant - Service

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Ilkeston
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Teamwork Adaptability Problem Solving Attention to Detail Safety Awareness

FULL DESCRIPTION

Customer Assistant - Service

Company: [Employer hidden — view at passion-project.co.uk]

Location: Ilkeston, United Kingdom

Job Type: Permanent, Part-time (10 hours per week)

Salary: Competitive salary, plus excellent benefits

Closing Date: 10 May 2026

About the Role

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks. You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile - making sure they leave feeling looked after and welcome. You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams, so this is a great role for a team player who is ready to help wherever you’re needed.

About You

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Rewards & Benefits

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional Payroll charity donations
  • A range of family friendly policies including maternity and adoption leave

What happens next?

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments, please let us know.

About [Employer hidden]

We are one of the UK’s largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. We’ve lots of opportunities for you to play your part. We're Foodmakers and Shopkeepers and together, we make [Employer hidden].

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