Customer Assistant - Market Street & Cafe

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Chester
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Teamwork Flexibility with Shift Patterns Working in a Structured Environment Food Preparation and Service Equipment Safety and Hygiene Problem Solving Active and Hands-on Approach

FULL DESCRIPTION

Customer Assistant - Market Street & Cafe

Location: Liverpool Road, Chester, United Kingdom, CH2 1BT
Company: [Employer hidden — view at passion-project.co.uk]
Hours: 20 Hours per week, Permanent
Shift Pattern: Mixed, from 6am-8:30pm
Salary: Competitive, plus excellent benefits
Closing Date: 12 May 2026
Job Reference: 155641

About this role

We’re looking for friendly, hands-on people to join our Market Street and Café team, preparing and serving the fresh, high-quality food we’re known for.

From serving meals in our Café to preparing pizzas, fresh fish, or meat on Market Street, you’ll play a big part in making our customers’ experience special every day.

You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. You’ll also be trained across other areas of the store too, such as Replenishment and Customer Service, so flexibility and teamwork are essential.

More about our perks

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores available from the day you join us
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms, and lots more
  • Optional Payroll charity donations
  • A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Please note: We are only able to recruit individuals who are over the school leavers age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails.

At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you… We're Foodmakers and Shopkeepers and together, we make [Employer hidden].

Find out more about working in Retail at [Employer hidden] here.

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc.

  • Rewarding success – We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we’ll show you how much we value you.
  • Pay – We offer competitive salaries to ensure we attract and retain the best.
  • Colleague discounts – 15% discount on all eligible purchases and a friend or family card with up to 10% discount.
  • Holidays – At least 28 days of holiday a year pro rata (including public holidays), increasing with service.
  • Pension – Competitive pension scheme.
  • Life assurance – Death in Service benefit from day one.
  • Money off – 15% off shopping plus discount/cashback from over 1,500 retailers.
  • Flexible benefits – Holiday buy scheme and payroll giving.
  • Healthcare cash plan – By Sovereign Health Care.
  • Wellbeing with Vita Health – Free confidential support 24/7.
  • Aviva Digital GP and wellbeing – Free access to private GP and wellbeing app.
  • Addiction treatment – Support via UK Addiction Treatment Group.
  • Salary finance – Affordable loans via Salary Finance.
  • Family Friendly benefits – Maternity/Adoption pay, paternity leave, neonatal leave, fertility leave.

Our Process

We've outlined below what our typical process looks like. Our goal is to provide a positive and accessible experience for all applicants. Our resourcing team can be reached by e-mailing [contact hidden].

  1. Find an opportunity that's right for you – apply via this site.
  2. Online Assessment (Customer Assistant roles) – situational judgement test.
  3. Let's find out more – interview booking or phone call.
  4. Interview – typically face to face or virtual.
  5. Final Stage – possible second interview with task.
  6. Decision – outcome provided as soon as possible.

Ways of Working

  • Customer First
  • Teamwork
  • Working Freely in a Framework
  • Care and Respect
  • Listen and Respond
  • Grow Sales, Low Cost

Life at [Employer hidden] offers more than you imagine

We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford in 1899. Today, we have 90,000 colleagues, nearly 500 stores, and 11 million customers every week. [Employer hidden] is committed to freshness from farm to fork.

Discover more on our Life at [Employer hidden] page.

Our DE&I workstreams

We're proud to have a diverse group of colleagues. Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams.

© Copyright Wm Morrison Supermarkets Limited 2026. All rights reserved.

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