About this role

[Employer hidden] is looking for a natural leader or a great customer assistant ready for the next step. As an Online Team Leader, you will drive the in-store Online team to deliver outstanding service, create an engaging environment, analyse data to improve processes, ensure orders are picked and despatched on time, and uphold company policies.

Key Responsibilities:

• Create a team that delivers outstanding, friendly and helpful service to all customers.
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything.
• Build a supportive and performance-driven culture with recognition and reward.
• Analyse department data to identify opportunities and risks.
• Ensure all policies, procedures and legal obligations are followed.
• Ensure all orders are picked, despatched and delivered within required time scale with minimal substitutions.

Rewards and Benefits

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in supermarkets and convenience stores from day one
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
• Optional Payroll charity donations
• Family friendly policies including 26 weeks maternity and adoption leave

About you

• Ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching for high performance
• Strong operational and technical knowledge of the Online department
• Able to effectively plan, organise and manage workload
• Able to work to strict deadlines

About [Employer hidden]

[Employer hidden] is one of the UK’s largest supermarkets, providing great value and fresh food to over 11 million customers every week. With nearly 500 stores and 90,000 colleagues, [Employer hidden] is committed to freshness and customer service. For any recruitment queries, contact [contact hidden].

Our Process

Typical process: apply online, possibly an online assessment for Customer Assistant roles, then an interview (face-to-face or virtual), and a final stage for some roles. Reasonable adjustments available upon request.

Apply Now

Click apply today to join our team at [Employer hidden]. We will contact you soon via email and phone. Please note: we only recruit individuals over the school leaver’s age.