About this role

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks. You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile - making sure they leave feeling looked after and welcome. You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams, so this is a great role for a team player who is ready to help wherever you’re needed.

More about our perks:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
• Optional Payroll charity donations
• Family friendly policies including 26 weeks maternity and adoption leave

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

What happens next?

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you… We're Foodmakers and Shopkeepers and together, we make [Employer hidden].

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success – We believe success should be rewarded.
• Pay – Competitive salaries to ensure we attract and retain the best.
• Colleague discounts – 15% discount on all eligible purchases plus a friend/family card.
• Holidays – At least 28 days of holiday a year pro rata.
• Pension – Competitive pension scheme.
• Life assurance – Death in Service benefit from day one.
• Money off – 15% off shopping plus discounts from over 1,500 retailers.
• Flexible benefits – Holiday buy scheme, payroll giving.
• Healthcare cash plan – Tax free cash back on health expenses.
• Wellbeing with Vita Health – Free confidential support.
• Aviva Digital GP – Free video consultations.
• Addiction treatment – Support via UK Addiction Treatment Group.
• Salary finance – Access to loans at competitive rates.
• Family Friendly benefits – Maternity, adoption, paternity, neonatal, fertility leave.

Our Process

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

1. Find an opportunity that's right for you – apply via this site.
2. Online Assessment (Customer Assistant roles) – 10-15 minute situation judgement test.
3. Let's find out more – interview slot booking or phone call.
4. Interview – typically face to face, may include competency questions.
5. Final Stage – possible second interview for some roles.
6. Decision – we'll let you know the outcome as soon as possible.