Customer Assistant - Online

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Dagenham
TYPE
Part-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Order Picking Packing Teamwork Time Management Problem Solving Attention to Detail Basic IT Skills

FULL DESCRIPTION

Customer Assistant - Online

[Employer hidden — view at passion-project.co.uk] - Dagenham, United Kingdom

Fixed Term, 12 hours per week. Competitive salary plus excellent benefits.

About the Role

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities. You’ll use in-store tech to accept orders, find the right products, and prepare them quickly and carefully. You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service.

About You

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support customers and resolve queries

Rewards & Benefits at [Employer hidden]

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional Payroll charity donations
  • Family friendly policies including 26 weeks maternity and adoption leave

Application Process

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon. If you need reasonable adjustments, please let us know. For any questions, email [contact hidden].

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