Cafe Manager

About the Role

We Make [Employer hidden]… From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're recruiting for a high performing Café Manager to help our business to continue to grow and succeed.

Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.

Key Responsibilities

• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
• Take a leadership role within the store
• Ensure resource is planned thoroughly

About You

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

Rewards and Benefits

As part of our total rewards package we offer:

• 15% uncapped [Employer hidden] discount for you (both in store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays pro rata
• Private Aviva Healthcare plan
• Annual bonus scheme
• GPhC fees paid
• Generous company pension contributions
• 4 x life assurance through our company pension scheme
• Enhanced maternity, paternity and adoption schemes
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers

Location

Kirkstall, Leeds, United Kingdom, LS5 3RP

Learning & Development

Learning and development is at the heart of [Employer hidden]. We provide opportunities for growth and career development. Discover Learning & Development at [Employer hidden]

DE&I

We're proud to have a diverse group of colleagues working here. Everyone is welcome to get involved in our workstreams. Discover our workstreams

Our Process

1. Find an opportunity that's right for you
2. Online Assessment (Customer Assistant roles)
3. Let's find out more
4. Interview
5. Final Stage
6. Decision

Contact our resourcing team at [contact hidden] for any questions.

Life at [Employer hidden]

We're a Yorkshire based food manufacturer and retailer. With 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are many reasons to join us. Discover Life at [Employer hidden]