Online Team Leader
SKILLS
FULL DESCRIPTION
Online Team Leader
[Employer hidden — view at passion-project.co.uk] - Malvern, United Kingdom - Competitive salary - 25 hours per week - Permanent - Closing date: 11 May 2026
About this role
Are you good with people and a natural leader? We're looking for Team Leaders to lead our in-store Online teams. As an Online Team Leader you will:
- Create a team that delivers outstanding, friendly and helpful service to all our customers
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do
- Build a supportive and performance driven culture where achievement and contributions are recognised
- Analyse department data to identify opportunities to simplify and speed up processes
- Ensure all policies, procedures and legal obligations are followed
- Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale
About you
You’ll be the kind of person who has:
- Ability to build and maintain effective relationships
- Experience in developing and leading teams, coaching to build competence and confidence for high performance
- Strong operational and technical knowledge of the Online department
- Able to effectively plan, organise and manage own and direct reports workload
- Able to work to strict deadlines
Reward & Benefits
In return for your hard work we will offer you: fully flexible shift patterns, six weeks holiday, 15% discount in our supermarkets, additional 10% discount card for a friend or family member, career progression, subsidised cafe, competitive pension and life assurance, healthcare benefits including Aviva Digital GP, [Employer hidden] MyPerks discounts, optional payroll charity donations, and family friendly policies including 26 weeks maternity and adoption leave.
About us
[Employer hidden] is one of the UK’s largest supermarkets, providing great value for money and good quality fresh food to over 11 million customers every week. We prepare more fresh food in-store than any other supermarket. We are Foodmakers and Shopkeepers, and together, we make [Employer hidden].
Apply
Click apply today to join our team - it only takes a couple of minutes! For questions, contact [contact hidden]. We will only recruit individuals over the school leaver’s age. [Employer hidden] is committed to a fair and inclusive recruitment process.