About the Role

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout Team Leader you're the driving force behind our Checkout team and as part of your role you will:

• Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
• Create a team that delivers outstanding, friendly and helpful service to all our customers
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
• Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action
• Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
• Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
• Minimise waste, delegating put backs to be completed in a timely manner

Rewards and Benefits

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About You

You'll be the kind of person who has:

• Ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching to build competence and confidence for high performance
• Strong operational and technical knowledge of the Service department
• Able to effectively plan, organise and manage own and direct reports workload
• Able to work to strict deadlines

Location

Scarborough, United Kingdom, YO11 3YN

Learning & Development

Learning and development is at the heart of [Employer hidden]. We're here to make sure everyone has everything they need to be their best - and to go as far as they want. Discover Learning & Development at [Employer hidden]

DE&I

We're proud to have a diverse group of colleagues working here. Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams. Discover our workstreams

Our Process

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

1. Find an opportunity that's right for you
2. Online Assessment (Customer Assistant roles)
3. Let's find out more
4. Interview
5. Final Stage
6. Decision

Life at [Employer hidden]

We're a Yorkshire based food manufacturer and retailer. Today, we're still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. With 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine. Discover Life at [Employer hidden]

Apply Now

Click apply today to join our team - it only takes a couple of minutes! We'll contact you soon, so please check your emails and phone regularly.

Please note: We will only recruit individuals who are over the school leaver's age. Find out the school leavers age.

At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments, please let us know.