Market Street Team Leader

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Team Leadership Coaching and Development Market Street Operations Customer Service Communication Time Management Data Analysis Problem Solving

FULL DESCRIPTION

Market Street Team Leader

[Employer hidden — view at passion-project.co.uk] is hiring a Market Street Team Leader for the Stirchley, Birmingham store. This is a permanent, full-time role (36.75 hours per week) with a competitive salary and excellent benefits.

About the Role

As a Market Street Team Leader you are the driving force behind our Market Street teams and as part of your role you will:

  • Ensure our Market Street Counter standards remain exceptionally high through maintenance and improvements
  • Multi-skill colleagues across the counters and ensure they have the tools to do their job
  • Be accountable for the coordination and day to day communication within the counters, including Deli, Oven Fresh, Pie Shop, Fresh to Go, Bakery and Cake Shop, supporting colleagues where required
  • Create a team that delivers outstanding, friendly and helpful service to all our customers
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do
  • Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • Analyse department data to identify opportunities to simplify and speed up processes, reduce waste and identify risks and solutions
  • Ensure all policies, procedures and legal obligations are followed as specified by the company

Rewards & Benefits

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount on [Employer hidden] shopping from day one
  • Additional 10% discount card for a friend or family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional Payroll charity donations
  • A range of family friendly policies including 26 weeks maternity and adoption leave

About You

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Market Street counters
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines

Location

Stirchley, Birmingham, United Kingdom, B30 2YY

How to Apply

Click apply today to join our team. We'll contact you soon, so please check your emails and phone regularly.

If you need reasonable adjustments, contact [contact hidden]. For any questions about your application, reach out to the resourcing team at [contact hidden].

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