About this role

We Make [Employer hidden]… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Night Manager to help our business to continue to grow and succeed. Our colleagues work hard through the night to make sure our stores are ready for the thousands of customers who will walk through the doors the very next day. As a Night Manager, it’s your job to lead and empower our colleagues to ensure our stores are always customer ready.

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Senior Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

Rewards & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success – recognition awards
• Pay – competitive salaries
• Colleague discounts – 15% discount for you, 10% for a friend/family
• Holidays – at least 28 days pro rata
• Pension – competitive scheme
• Life assurance – from day one
• Money off – discount and cashback offers
• Flexible benefits – holiday buy, payroll giving
• Healthcare cash plan – Sovereign Health Care
• Wellbeing with Vita Health – free confidential support
• Aviva Digital GP and wellbeing – free video GP consultations
• Addiction treatment – UK Addiction Treatment Group
• Salary finance – affordable loans
• Family Friendly benefits – maternity, paternity, neonatal, fertility leave

Location

Centre, Norwich, United Kingdom, NR1 1WU

Google Maps

Our Process

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

1. Find an opportunity that's right for you
2. Online Assessment (Customer Assistant roles) or Let's find out more
3. Interview
4. Final Stage
5. Decision

Ways of Working

• Customer First
• Teamwork
• Working Freely in a Framework
• Care and Respect
• Listen and Respond
• Grow Sales, Low Cost

Life at [Employer hidden]

We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.

Meet the Recruiter

Danielle Hague – Resourcing Specialist - Retail

Favourite [Employer hidden] product: Market Street cheese & onion rolls

Top Tip: Do your research - consider culture, value, reputation and how you're aligned.