About this role

At [Employer hidden], we're proud to deliver great food and friendly service to our customers. As a Cafe Team Leader, you'll support the day-to-day of the café and BREW bar, helping the team to deliver outstanding service and maintain high standards.

What You’ll Be Doing

• Deliver high café and BREW standards, ensuring full operational compliance
• Provide outstanding customer service across all café touchpoints
• Coordinate daily activities and communication within the café
• Identify opportunities for improvement using data and customer feedback
• Work closely with managers and colleagues to drive sales and achieve store targets
• Ensure compliance with all Health & Safety and food safety standards
• Respond quickly to customer queries and resolve issues effectively
• Maintain high standards of cleanliness, food safety, and stock control
• Minimise waste through careful handling and stock management
• Complete all tasks and procedures in line with company policies

About you

We're looking for someone passionate about customer service who thrives in a fast-paced environment. Ideally you'll have experience delivering excellent customer service, building strong relationships, supporting or leading a team, and strong operational knowledge of a café or hospitality environment. A positive attitude, awareness of food safety and hygiene, and flexibility are essential.

Rewards & Benefits

• Flexible working options
• Staff discount (15% on eligible purchases, plus a second card for family/friend at up to 10%)
• Career development and progression opportunities
• At least 28 days holiday pro rata (including public holidays), increasing with service
• Competitive pension scheme
• Life assurance
• Access to Aviva Digital GP and wellbeing services
• Healthcare cash plan via Sovereign Health Care
• Family friendly benefits including maternity, paternity, neonatal, and fertility leave
• And more

Location

Wincanton, United Kingdom, BA9 9EB

Our Process

After applying, you may be asked to complete an online assessment (for customer assistant roles). Then there may be a phone screen, followed by an interview (face-to-face or virtual). Some roles have a second stage with a task. For any questions, email [contact hidden].

Life at [Employer hidden]

We are a Yorkshire-based food manufacturer and retailer with nearly 500 stores and 90,000 colleagues. We offer a supportive and inclusive environment with opportunities for growth.