Customer Assistant - Online

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Kilmarnock
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Order Picking Packing Attention to Detail Time Management Teamwork Adaptability Use of Handheld Technology

FULL DESCRIPTION

Customer Assistant - Online

[Employer hidden — view at passion-project.co.uk] - Kilmarnock, UK

Permanent, 12 hours per week, Competitive salary

About this role

We're looking for friendly, customer-focused people to join our Online team, where you'll be picking and packing customer orders ready for delivery or collection. You'll work in a fast-paced, structured environment with clear routines and timed activities. You'll use in-store tech to accept orders, find the right products, and prepare them. You'll also support other parts of the store, including Replenishment and Customer Service.

Rewards and Benefits

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional Payroll charity donations
  • Family friendly policies including 26 weeks maternity and adoption leave

About you

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Location

Kilmarnock, United Kingdom, KA1 2PY

More about [Employer hidden]

We are one of the UK's largest supermarkets, providing great value and fresh food to over 11 million customers every week. We're Foodmakers and Shopkeepers. Find out more about working in Retail at [Employer hidden] here.

How to Apply

Click apply to join our team – it only takes a couple of minutes. We'll be in touch soon. At [Employer hidden], we are committed to a fair and inclusive recruitment process. For any reasonable adjustments, please contact us.

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