Service Team Leader
SKILLS
FULL DESCRIPTION
Service Team Leader
[Employer hidden — view at passion-project.co.uk] is hiring a Service Team Leader for their Gorleston store. Competitive salary, 20 hours per week, permanent role.
About this role
- Gorleston
- Retail (Stores) Hourly Paid
- Competitive salary, plus excellent benefits
- 20 Hours per week
- Permanent
- Fully Flex
- Closing date: 17 May 2026
- Job reference: 155187
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? We're looking for Team Leaders to lead our Service teams.
As a Checkout Team Leader you’re the driving force behind our Checkout team and as part of your role you will:
- Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
- Create a team that delivers outstanding, friendly and helpful service to all our customers
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
- Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience
- Ensure all policies, procedures and legal obligations including cash handling are followed
- Be responsible for coordination and day-to-day communication within the front end departments
- Minimise waste, delegating put backs to be completed in a timely manner
About you
You’ll be the kind of person who has:
- Ability to build and maintain effective relationships
- Experience in developing and leading teams, coaching to build competence and confidence for high performance
- Strong operational and technical knowledge of the Service department
- Able to effectively plan, organise and manage own and direct reports workload
- Able to work to strict deadlines
Rewards and Benefits
In return we offer: fully flexible shift patterns, six weeks holiday, 15% discount, additional 10% discount card, career progression, subsidised cafe, pension, life assurance, healthcare benefits, MyPerks discounts, charity donations, family friendly policies.
Location
Gorleston, United Kingdom, NR31 6SA
Our Process
Find an opportunity, apply, online assessment (for some roles), interview, final stage, decision. For questions email [contact hidden].
Life at [Employer hidden]
We are a Yorkshire based food manufacturer and retailer with nearly 500 stores and 90,000 colleagues. [Employer hidden] offers more than you imagine.
Apply
Click apply today to join our team.