Customer Assistant - Online
SKILLS
FULL DESCRIPTION
Customer Assistant - Online
[Employer hidden — view at passion-project.co.uk] is looking for a Customer Assistant - Online to join the team in Exeter. This is a permanent, part-time role (15 hours per week) with early and late shifts including weekends. Competitive salary plus excellent benefits.
About this role
We're looking for friendly, customer-focused people to join our Online team, where you'll be picking and packing customer orders ready for delivery or collection. You'll work in a fast-paced, structured environment with clear routines and timed activities. You'll use in-store tech to accept orders, find the right products, and prepare them. You'll also support other parts of the store including Replenishment and Customer Service.
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores
- Additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in store cafe or shop floor ranges
- Competitive pension and life assurance
- Healthcare/Well-being benefits including Aviva Digital GP
- [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
- Optional Payroll charity donations
- Family friendly policies including 26 weeks maternity and adoption leave
About you
We're looking for people who are passionate about putting customers first. We look for:
- Helpful and friendly approach
- Enjoys staying active and being hands-on
- Works well in a busy, structured environment
- Comfortable using equipment safely and following processes
- Loves to help support our customers and resolve their queries
What happens next?
Click apply to join our team – it only takes a couple of minutes. We'll be in touch soon. At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments, please let us know.
About us
We are one of the UK's largest supermarkets, providing great value for money and fresh food to over 11 million customers every week. We prepare more fresh food in-store than any other supermarket. We're Foodmakers and Shopkeepers and together, we make [Employer hidden].
Rewards & Benefits
- Rewarding success – recognition awards
- Pay – competitive salaries
- Colleague discounts – 15% discount for you, 10% for a friend/family
- Holidays – at least 28 days holiday pro rata
- Pension – competitive pension scheme
- Life assurance – Death in Service benefit
- Money off – discount and cashback offers
- Flexible benefits – holiday buy scheme, payroll giving
- Healthcare cash plan – Sovereign Health Care
- Wellbeing with Vita Health – free confidential support
- Aviva Digital GP and wellbeing – free video consultations
- Addiction treatment – UK Addiction Treatment Group
- Salary finance – loans at affordable rates
- Family Friendly benefits – maternity, paternity, neonatal, fertility leave
Location
Exeter, United Kingdom, EX4 7BY
Learning & Development
Learning and development is at the heart of our business. We ensure everyone has what they need to be their best and go as far as they want. Discover Learning & Development at [Employer hidden]
DE&I
We're proud of our diverse group of colleagues. We promote respect, belonging, and celebrate individuals. Everyone is welcome in our workstreams: Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers.
Our Process
- Find an opportunity that's right for you – apply via this site.
- Online Assessment (Customer Assistant roles) – situational judgement test.
- Let's find out more – we'll contact you for an interview slot.
- Interview – face to face or virtual, competency questions.
- Final Stage – possible second interview with a task.
- Decision – we'll let you know the outcome.
Contact our resourcing team at [contact hidden]