Service Team Leader

About this role

As a Checkout Team Leader you’re the driving force behind our Checkout team. Responsibilities include:

• Be a visible presence across all front end service operations, using headsets to support colleagues and help customers complete purchases quickly.
• Create a team that delivers outstanding, friendly and helpful service to all customers.
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything.
• Build a supportive and performance-driven culture where achievements are recognised.
• Use dashboards and reports to optimise the front end experience and implement corrective actions.
• Ensure all policies, procedures and legal obligations including cash handling are followed.
• Coordinate day-to-day communication within front end departments including cash, petrol station, customer service desk, trolleys and car park.
• Minimise waste and delegate put backs in a timely manner.

About you

You’ll be the kind of person who has:

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams, coaching to build competence and confidence for high performance.
• Strong operational and technical knowledge of the Service department.
• Able to effectively plan, organise and manage own and direct reports workload.
• Able to work to strict deadlines.

Rewards and Benefits

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in supermarkets and convenience stores
• Additional 10% discount card for a friend or family member
• Career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• [Employer hidden] MyPerks with discounts at high street shops, cinemas, and gyms
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave

What happens next?

Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.

Our Process

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

1. Find an opportunity that's right for you and apply.
2. Online Assessment (for Customer Assistant roles).
3. Let's find out more – a conversation with our resourcing team.
4. Interview – face to face or virtual.
5. Final stage – possibly a second interview for some roles.
6. Decision – we’ll be in touch with the outcome.

Ways of Working

• Customer First
• Teamwork
• Working Freely in a Framework
• Care and Respect
• Listen and Respond
• Grow Sales, Low Cost

Life at [Employer hidden]

We are a Yorkshire based food manufacturer and retailer with nearly 500 stores and 90,000 colleagues. Learn more at [Employer hidden] Life.