Customer Assistant - Online

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Fleet
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Picking and packing In-store technology Customer service Teamwork Flexible shift patterns Following processes Using equipment safely Problem solving

FULL DESCRIPTION

Customer Assistant - Online

Company: [Employer hidden — view at passion-project.co.uk]

Location: Fleet, United Kingdom

Job Type: Permanent, Full-time (36.75 hours per week)

Salary: Competitive salary plus excellent benefits

Closing Date: 09 August 2026

About the Role

We're looking for friendly, customer-focused people to join our Online team at [Employer hidden]. You'll be picking and packing customer orders ready for delivery or collection. You'll work in a fast-paced, structured environment with clear routines and timed activities. You'll use in-store tech to accept orders, find the right products, and prepare them quickly and carefully. You'll also support other parts of the store, including Replenishment and Customer Service.

Rewards and Benefits

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores from day one
  • Additional 10% discount card for a friend or family member
  • Career progression and development opportunities
  • Subsidised in-store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional payroll charity donations
  • Family friendly policies including 26 weeks maternity and adoption leave

About You

We're looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver's age. Some roles require you to be over 18.

What Happens Next?

Click apply to join our team – it only takes a couple of minutes. We'll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments, please let us know.

About Us

[Employer hidden] is one of the UK's largest supermarkets. We provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We're Foodmakers and Shopkeepers and together, we make [Employer hidden].

Location

Fleet, United Kingdom, GU51 1HA

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