Job Introduction

Account Manager – Apprenticeships & Training
Essex - covering London and the Home Counties | Employer Relationships | Targets | Permanent

Build trusted employer partnerships that turn opportunity into successful apprenticeship outcomes.

About the Role

This is a performance-focused employer relationship role within Get Set Skills (TLB). You will manage a portfolio of employers, convert opportunities into apprenticeship starts, and support learners through onboarding and progression.

You will work to clear monthly targets, manage a structured pipeline, and collaborate closely with delivery, compliance and learner support teams to ensure quality and retention.

What This Role Is Really About

This role is about delivery, accountability and relationships. You will spend your time engaging employers, progressing live opportunities, and ensuring apprentices are set up properly and compliantly. It is not a purely desk-based role and it is not flexible or casual in structure. Success comes from consistency, organisation and follow-through.

Environment / Working Conditions

• Essex - covering London and the Home Counties
• Combination of office working and regular employer visits
• Not exclusively home-based
• Monday to Friday working pattern
• Travel across London expected as part of the role

What You Will Do

• Deliver agreed monthly and annual apprenticeship start targets
• Manage a live employer pipeline from first engagement to apprentice onboarding
• Build long-term, repeat relationships with employers
• Act as the main point of contact for employers during recruitment and onboarding
• Work closely with internal delivery, compliance and learner support teams
• Maintain accurate and timely records on CRM and learner systems, including PICS
• Ensure all activity meets ESFA funding rules and quality standards
• Promote safeguarding, Prevent, health and safety and EDI in all interactions

Employer / Stakeholder Element

• Proactively engage new and existing employers
• Represent [Employer hidden] professionally with external partners
• Contribute to local employer and stakeholder networks
• Position [Employer hidden] as a trusted, long-term training partner

What Makes Someone Successful Here

• Comfortable working to clear targets and deadlines
• Organised and disciplined in managing multiple employer accounts
• Confident having professional conversations with employers
• Calm, reliable and accountable when plans change
• Focused on both commercial outcomes and learner success

What You Will Bring

• Experience working in the Apprenticeships sector
• Experience managing employer accounts or business development in skills, training or employability
• A track record of working to targets linked to starts, outcomes or revenue
• Strong communication and relationship-building skills
• Confidence using CRM systems (PICS experience is desirable)
• Solid MS Office skills, particularly Outlook and Excel

A Day in the Role

You might start the day reviewing your pipeline and confirming employer meetings. You could then visit an employer to finalise apprenticeship roles and timelines. Later, you may work with internal teams to resolve onboarding issues or compliance checks. You will update CRM records, follow up actions and ensure nothing slips. Every day is structured, target-driven and employer-facing.

Our Values

At [Employer hidden], we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.

Why Join [Employer hidden]

You will be supported, trusted and given the opportunity to make a genuine difference. You will benefit from:

• Wellbeing support including GP access, counselling and Headspace
• Pension, discounts and salary sacrifice options
• Enhanced benefits with service
• Development and progression opportunities
• A culture built on ambition, pride, ownership and support

Our Recruitment Process

The work we do carries real responsibility. We are looking for people who approach it with professionalism and genuine commitment. As part of your application, you will complete role-specific questions. These must be completed in full for your application to be considered. We also review the clarity and quality of your CV. Accurate information and clear evidence of your experience help us assess suitability.

Get Set to make an impact. Apply today.

Eligibility

This role requires full compliance with safeguarding and data-security standards. Appointment is subject to enhanced vetting checks appropriate to the role.

Additional Information

We reserve the right to close applications early, so we encourage early applications. [Employer hidden] is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. [Employer hidden] does not accept unsolicited CVs from agencies.

Overview

• Number of Positions: 2
• Contract Type: Full Time
• Working Hours: 35
• Salary: £35,000 - £40,000 (plus commission OTE £50,000)
• Job Category: Sales/Account Management
• Location: Basildon
• Reference: getsetuk/TP/18125/439