Resident Manager

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Maidenhead
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Real Estate & Property
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Communication Conflict Resolution Leadership Building Maintenance Microsoft Excel Health & Safety Regulations Property Management Customer Service

FULL DESCRIPTION

Resident Manager at [Employer hidden — view at passion-project.co.uk]

[Employer hidden] is seeking a Resident Manager for a residential property in Maidenhead. This permanent, full-time role offers a salary of £50,000 per year. The Resident Manager ensures daily operations, maintenance, security, and resident satisfaction.

Key Responsibilities

  • Property Management: Overseeing daily operations, conducting building inspections, and ensuring compliance with safety regulations.
  • Resident Relations: Acting as the main point of contact, resolving tenant disputes, addressing complaints, and managing the move-in/move-out process.
  • Maintenance & Security: Coordinating repairs, managing contractors (electricians, plumbers), performing light maintenance, and maintaining security.
  • Staff Supervision: Scheduling and supervising on-site cleaning or maintenance staff.

Resident Experience

  • Acknowledge all residents appropriately and use names where known.
  • Take responsibility for resolving resident concerns and ensuring satisfaction.
  • Always maintain a positive and helpful attitude and promote this with the reception team.
  • Respect the resident presence when interacting with other colleagues.
  • Encourage the team to recognise and respond to individual resident needs.

Compliance & Security

  • Report maintenance and safety issues promptly.
  • Follow procedures for lost property, chemical handling, and fire safety.
  • Ensure the security of residents and property is always maintained.
  • Report any inappropriate and untoward behaviour in both residents and employees.
  • Ensure all data is handled in line with GDPR and brand policies.

Team and Business Support

  • Be flexible with shifts to meet business needs.
  • Work collaboratively with colleagues across departments.
  • Support hotel operations by assisting in other areas when required.
  • Attend team meetings and contribute when applicable.
  • Participate in training courses that are provided and attend any mandatory company courses.

Required Skills

  • Communication: Excellent interpersonal skills to foster a positive community and handle tenant issues, conflict resolution, and leadership skills to manage residents and staff.
  • Technical Knowledge: Understanding of building maintenance, utilities, and landscaping.
  • Organisation: Strong capability to manage schedules, repairs, and administrative tasks.
  • Experience: Proven experience in property management, hospitality, or customer service.
  • Technical Skills: Proficiency in Microsoft Office, particularly Excel.
  • Legal Knowledge: Understanding of health & safety regulations.

How to Apply

Apply via the link: https://switchhospitality.livevacancies.co.uk/#/applicant/327

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