General Support Assistant

Key Responsibilities

• Deliver a warm, professional welcome to all residents and visitors.
• Maintain a visible presence in public areas to ensure safety and security, including regular patrols.
• Monitor and adjust heating, lighting to maintain residents comfort.
• Coordinate with Housekeeping and other departments to ensure rooms are ready on time.
• Ensure public areas, staff areas, and storerooms are clean and well presented.
• Handle resident queries, requests, and complaints promptly and courteously.
• Accurately record all issues, requests, and feedback in the daily handover log.
• Follow handover procedures and ensure outstanding actions are completed.
• Manage lost property in line with property procedures.
• Complete routine cleaning and presentation checks across bedrooms and public areas.
• Carry out basic maintenance tasks and health & safety checks, escalating issues as required.
• Perform daily condition checks of rooms and public areas and report defects.
• Communicate effectively with all departments to minimise service disruption.
• Maintain a positive, flexible attitude, supporting shift cover and ad-hoc duties when needed.
• Comply with all company policies, including fire safety, health & safety, security, and uniform standards.

Resident Experience

• Acknowledge all residents appropriately and use names where known.
• Take responsibility for resolving resident queries.
• Always maintain a positive and helpful attitude.
• Respect the resident’s presence when interacting with other colleagues.

Compliance & Security

• Report and communicate maintenance issues promptly using the correct channels and trackers.
• Safeguard resident belongings, ensuring lost property is securely handled and logged.
• Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials.
• Adhere to fire safety and evacuation procedures.
• Identify, address, and escalate any unsafe or inappropriate behaviour by residents or staff.
• Ensure all data is handled in line with GDPR and company policies.

Team and Business Support

• Remain flexible with working hours to meet business needs.
• Build and maintain positive working relationships with all team members.
• Attend team meetings as required.
• Handle resident enquiries professionally with a warm and courteous approach.
• Greet residents appropriately throughout the property to ensure a welcoming atmosphere.
• Assist other areas of the business when required.
• Carry out additional duties as needed to support operations.

Job Summary

Salary: £13.21 Per hour
Hours: 40
Contract type: Casual
Location: Maidenhead

[Employer hidden] is an equal opportunity employer. We welcome everyone and create inclusive teams.