Operations Leader

Summary

As an Operations Leader, you are the heartbeat of our daily warehouse activity. You’ll be the person who turns high level plans into reality by clarifying tasks, motivating the team, and acting as the first point of contact for any queries on the floor. You’ll make a difference by ensuring our fast paced environment remains organised, safe, and efficient, ensuring every parcel gets to where it needs to go.

To help you hit the ground running, [Employer hidden] provides a comprehensive induction and ongoing support from our management team to ensure you feel confident leading your department.

What you’ll take on

• Leading the Shift: Conduct pre-shift briefs and end of shift handovers to ensure everyone knows exactly what is expected.
• Driving Performance: Monitor KPIs like UPH (Units Per Hour) and CPU (Cost Per Unit) to achieve our target of 97% OTIF (On Time In Full).
• People Management: Support your team through weekly performance discussions, Return to Work interviews, and managing absence or disciplinary matters fairly and consistently.
• Operational Control: Update daily planners and target monitors throughout the shift, accounting for all hours worked in your area.
• Safety First: Maintain a safe environment by conducting daily floorwalks, safety observations, and leading accident investigations when necessary.
• Staying Connected: Use tools like Yapster and internal chat to provide real time updates and resolve issues as they arise.

What you’ll bring

• Supervisory Experience: A background in leading teams, ideally within a distribution or warehouse environment.
• Communication Skills: The ability to explain tasks clearly to your team and write concise reports.
• An Analytical Mindset: You should be comfortable with numbers and able to interpret performance data to improve results.
• Resilience: A flexible approach to work and the ability to lead by example under pressure.
• Practical Skills: You must be computer literate, hold a valid driving licence, and have a proven track record of solving day to day operational problems.

Benefits

• Sharesave scheme
• 25% off most [Employer hidden], MADE, Lipsy, Gap and Victoria's Secret products (when purchased through [Employer hidden])
• Generous bonus scheme for many roles
• Restaurants with great food at amazing prices
• Access to fantastic discounts at our Staff Shops
• Free on-site parking
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [contact hidden] (please include 'Workplace Adjustments' in the subject line), or call us on [contact hidden] and leave a voicemail.

What's [Employer hidden]?

• Apply: Submit your application online and our recruitment team will take a first look at your experience and strengths.
• Pre-screening: If successful, we will get in touch to find out more about you.
• Review: You'll be invited to an on-site interview to talk through your experience in a competency based interview.
• Offer: If it’s the right match, our recruitment team will be in touch with a job offer and [Employer hidden] steps.

Team Overview

With 10,000 colleagues, 9 million square feet of space, and 550 vehicles, our teams move a huge 1.5 million items to customers every single day. This is a fast-paced, precise, and proudly customer-focused operation. From maintaining our automation systems to delivering the final mile, join the team that keeps everything flowing to fulfil our customers' needs.