About ILG

We're an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people's achievements and creating opportunities for them to progress.

The Role

As a Product Analyst – Customer Experience, you will operate at the intersection of product and engineering, taking ownership of customer-facing features from concept through to delivery. This is a hands-on role where you won't just define requirements—you will build, prototype, and iterate solutions. Key responsibilities include:

• Owning and managing a prioritised product backlog, aligned to CX and platform strategy.
• Running agile ceremonies and working closely with engineers to deliver high-quality outputs.
• Translating product vision into detailed epics, user stories, and technical acceptance criteria.
• Building and iterating on working prototypes and front-end solutions to validate ideas quickly.
• Designing and improving end-to-end customer journeys, focusing on usability, performance, and scalability.
• Identifying and reducing complexity across systems, workflows, and customer touchpoints.
• Collaborating with technical teams to ensure solutions are feasible, scalable, and aligned to architecture.
• Using data, user feedback, and testing to continuously refine and improve the customer experience.

What We Are Looking For

• Experience in a product, technical business analysis, or product engineering role.
• Strong hands-on experience with prototyping or front-end development (e.g. building working demos).
• Solid understanding of agile delivery, backlog management, and working closely with engineering teams.
• Ability to write clear, detailed requirements that translate effectively into technical delivery.
• Experience using tools such as Figma, v0, or AI-assisted development tools (e.g. Claude Code) is desirable.
• Strong systems thinking with the ability to simplify complex processes and architectures.
• Experience improving customer journeys through data, testing, and iteration.
• Exposure to logistics, eCommerce, or platform-based products is desirable.

Important Requirements

Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (ILG is not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check. References may be requested covering the past five years. English language proficiency is required.

Benefits

• Discretionary company bonus scheme
• Following probation: hybrid working up to 50/50 remote/office
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• Free on-site parking with electric car charging at certain locations
• Range of employee awards
• Regular social events
• Employee assistance programme
• Cycle to work scheme
• Enhanced maternity and paternity leave

How to Apply

Apply by clicking the link or download the Full Job Description.