Store Manager - Designate

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
High Wycombe
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Acquisition Customer Obsession Trading Mindset Process & Compliance Empower the Team Coaching Leadership Commercial Awareness

FULL DESCRIPTION

Store Manager - Designate

[Employer hidden — view at passion-project.co.uk] is hiring a Store Manager Designate to cover stores in the Buckinghamshire region. The role involves leading store operations, driving customer acquisition, coaching the team, and ensuring compliance. The ideal candidate is a natural leader with a customer-obsessed mindset and commercial curiosity.

What you'll be doing

  • Customer Acquisition – You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
  • Customer Obsession – You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
  • Trading Mindset – You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky-high.
  • Process & Compliance – From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store.
  • Empower the Team – You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.

What we'll look for in you

  • A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
  • Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
  • A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
  • Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
  • Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly behind the scenes.
  • Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
  • A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.

Location

Knaves Beech Retail Park, High Wycombe, Buckinghamshire, HP10 9QR

Rewards

  • 25 days annual holiday plus your birthday off
  • Generous discounts on all products
  • Salary Advance
  • Pension contributions
  • ShareSave scheme
  • Cycle to work scheme
  • Free on-site parking
  • Wellbeing support including Virtual GP
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