What you'll be doing

As the first point of contact, you will manage calls, emails, visitors, diaries, payroll input, recruitment administration, petty cash, and service user monies.

• Provide high-quality administrative and secretarial support to ensure the service operates efficiently and effectively.
• Act as the first point of contact, welcoming visitors and managing telephone calls, emails, and enquiries in a professional and friendly manner.
• Respond to internal and external enquiries promptly, identifying priorities and escalating matters where necessary.
• Prepare, format, and maintain accurate correspondence, reports, and other documentation.
• Maintain organised filing, archiving, and record-keeping systems, ensuring compliance with company policies and regulatory requirements.
• Process and manage documentation accurately, maintaining clear audit trails and adhering to all statutory, financial, and organisational procedures.
• Update and maintain staff and resident records across all relevant systems, ensuring information is accurate and up to date.
• Provide administrative support for payroll, recruitment, petty cash, and the management of service user finances.
• Coordinate diaries, meetings, and appointments, ensuring schedules are effectively managed.
• Identify opportunities to improve administrative systems and processes, supporting continuous service improvement.
• Manage a varied workload, prioritising tasks effectively to meet deadlines in a fast-paced environment.
• Support the service in achieving operational goals.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. Applicants should have previous experience in administration, customer service, healthcare, education, or a similar setting. Strong IT skills, including Microsoft Office, excellent communication, and a proactive, flexible approach are essential. Experience in a busy front-facing role is highly desirable.

What we will give you in return

• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

About [Employer hidden]

[Employer hidden] is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. [Employer hidden] will cover the cost of a DBS check.