Key Responsibilities

As Service Manager, you will lead the day-to-day running of this therapy-led residential service, creating a safe, supportive and high-performing environment for both clients and colleagues. You’ll play a central role in shaping the culture and direction of the service—ensuring high standards of care, strong team engagement, and positive outcomes for the people we support, including those with addiction and, in some cases, neurodiversity. Alongside leading your team, you’ll take ownership of operational performance, ensuring the service is well-run, sustainable and positioned for long-term success, aligned with regulatory requirements and organisational standards set by [Employer hidden] Group.

Skills, Knowledge & Expertise

• Experience working within residential addiction, mental health, or dual-diagnosis services
• A strong understanding of substance misuse, recovery models, and trauma-informed care
• The ability to lead, motivate and develop multidisciplinary teams
• Experience managing risk, including safeguarding and complex mental health needs
• A good working knowledge of regulatory standards (e.g. CQC) and quality improvement
• Confidence in managing day-to-day service operations, including staffing and performance
• Strong communication skills and the ability to build effective relationships with clients, families and professionals
• A compassionate, non-judgemental approach aligned with recovery-focused care

Beneficial but not essential: Professional registration (NMC, HCPC, Social Work England), experience in a therapy-led setting, experience working with Local Authorities.

For more information please email: [contact hidden]

Job Benefits

• Free on-site parking
• Birthday Holiday – Your Birthday as an extra day's annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology and Healthcare Cash Plan
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

About [Employer hidden]

[Employer hidden] is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year. [Employer hidden] treats more than 70 conditions and provides residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people. [Employer hidden] Group is an equal opportunities employer committed to providing an inclusive, accessible recruitment process. All roles are subject to a successful DBS check.