What you'll be doing

We are looking for a highly organised individual to join our compliance team at Kneesworth House. You’ll be part of a dedicated and compassionate team, working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, the role is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our hospital remains compliant with the standards set by our key stakeholders, your support plays an important part in creating a positive experience for those who live and work here.

• To support a patient safety culture and promote learning from incidents.
• Manage the complaints and compliments processes within the hospital, ensuring timely responses and any recommendations are embedded within practice.
• Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing, complaints and grievances, ensuring reports are submitted within the given timescales and in accordance with policies.
• Engaging with external stakeholders and providing them with reports detailing the performance of the hospital.
• Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this.
• Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures.
• As a member of the Senior Management Team, you will be expected to support and promote organisational changes to the wider team.

You can find additional information in the attached job description.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate will have experience in administration and a background in a similar role within the healthcare sector. They will demonstrate excellent communication skills and provide first-class customer service at all times. Strong organisational and time management abilities are essential, along with the ability to effectively manage diaries and coordinate tasks within tight schedules. The candidate should be comfortable working under pressure and meeting tight deadlines, while also having experience or understanding of audit processes and maintaining accurate records. The role includes managerial responsibilities which include supervising colleagues and joining the Senior Management Team in having oversight and responsibility for the smooth running of the hospital.

For more information about the role, you can email [contact hidden].

What we will give you in return

We want you to succeed at [Employer hidden] and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

About [Employer hidden]

[Employer hidden] is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. [Employer hidden] will cover the cost of a DBS check.

Documents

Quality and compliance lead - Click to view