What you'll be doing

You will own and manage end-to-end operational processes across a healthcare portfolio, ensuring systems and workflows are optimised to improve service delivery, efficiency, quality, and cost control. Acting as the operational owner of key systems including staff rostering, workforce management, and patient record systems, you will ensure safe staffing, capacity alignment, and compliance are consistently maintained.

You will work across core business and clinical applications to ensure processes are embedded and consistently followed, developing SOPs and addressing training gaps where needed. A key focus will be supporting operational teams to meet SLAs and performance targets, while identifying and resolving issues that impact service delivery or customer experience.

You will drive continuous improvement using operational data and performance insight, and support system changes and implementations across multiple enterprise and clinical systems from a process perspective. You will also lead and develop a remote team of process professionals, engaging stakeholders across clinical, operational, and senior teams to drive consistency, process adoption, and strong KPI performance.

What you'll bring to the role

You will bring strong operational experience within private healthcare, large-scale care delivery, or a similar regulated environment, with a solid understanding of workforce-led and clinically supported services. You will have proven experience managing and improving end-to-end business processes in a live operational setting, with a hands-on, delivery-focused approach.

You will have experience working with staff rostering and workforce management systems, with Optima rostering platform experience highly desirable, alongside confidence using operational data to drive performance and decision-making. A strong understanding of healthcare operations, service delivery, and workforce economics is essential.

You will be an experienced people leader, comfortable managing remote teams and driving accountability, prioritisation, and performance. Strong stakeholder management skills are key, with the ability to work effectively across clinical, operational, and senior teams.

You will also bring strong process improvement capability, analytical thinking, and a commercial focus on service performance, efficiency, and continuous improvement.

This position is a leadership role at [Employer hidden — view at passion-project.co.uk] and during the interview process we will be assessing candidates against our leadership behaviours. These are a set of ten values driven behaviours that define great leadership at [Employer hidden]. They are integral to driving a positive high performing culture where we strive to deliver the best care and outcomes for the people we support. You can find out more about our interview approach and our leadership behaviours here.

What we will give you in return

• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
• Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
• Car Allowance
• Length of service recognition awards – every 5 years
• Employee Assistance Programme
• Initial Disclosure Check Cost covered, if applicable to role
• ‘My Possible Self’ App and health-related benefits
• Online discounts and cashback rewards – [Employer hidden] Perks
• Smart Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• Smart Holidays (qualifying period)
• Gym Flex (qualifying period)
• Healthcare Cash Plan – Simply Health Scheme
• Eye Care Vouchers
• ‘Cash for Colleagues’ – Employee referral scheme
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Parental Leave Gift

About [Employer hidden]

[Employer hidden] is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. [Employer hidden] will cover the cost of a DBS check.