Key Responsibilities

• Reviewing documents and preparing reports
• Reviewing evidence
• Conducting investigations/obtaining witness statements
• Dealing with routine correspondence
• Completing and updating MI
• Providing initial reports and further reports/advice to clients
• Liaising directly with the Claims Handlers and Managers
• Complying with Client's instructions
• Assisting team in achieving goals and objectives
• Achieve a chargeable target
• Billing
• Appropriate delegation to paralegals
• Adhere to the [Employer hidden — view at passion-project.co.uk] Values

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is St Paul’s Square, Liverpool.

Skills, Knowledge & Expertise

• Technically proficient in dealing with Disease cases and/or having a willingness to learn quickly in a technically challenging environment.
• Experience in handling own caseload.
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Effective negotiator
• Ability to use own initiative.
• Flexibility in relation to tasks undertaken.
• Good listening and verbal communication skills.
• Ability to maintain concentration and pay attention to detail.
• Ability to self-organise and self-prioritise.
• Ability to work under pressure and to target.
• An enthusiastic and hardworking individual

Our culture is focussed on making [Employer hidden] sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Job Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation

About [Employer hidden]

[Employer hidden] is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, [Employer hidden] leads the way in providing legal solutions to the insurance industry.