Key Responsibilities

• Work within the Motor team as an insurance defence litigation specialist, to pursue completion of files in line with client instruction to the commercial benefit of [Employer hidden] and clients.
• Communicate, build and utilise relationships with colleagues, clients and third parties in a professional and knowledgeable manner; including all methods of communication: in person, over the phone and written.
• Proactively identifying next steps required and handling cases within your agreed handling authority.
• Interviewing witnesses and drafting statements.
• Liaising with parties involved in claims including the insured, insurer, witnesses etc.
• Drafting pleadings and applications.
• Instructing counsel and attending conferences, consultations, mediations both remotely and in person.
• Attend court in person or by telephone, attend trials, settlement conferences etc as required.
• Delivery of agreed performance targets and quality standards.
• Maintaining case management systems with up-to-date management information for clients.
• To ensure compliance with the LSNI regulations

Skills, Knowledge & Expertise

• Law Degree & qualified Solicitor (2-5 years PQE).
• Previous experience in defence insurance litigation is desired but not essential.
• Good telephone advocacy skills.
• Positive, confident and enthusiastic.
• Excellent listening, verbal and written communication skills.
• Excellent interpersonal skills and client care skills.
• Understanding of case law and litigation practice and process, and Court Rules.
• Ability to prioritise work, keep to deadlines and work under pressure.
• Confidence to take initiative and adapt to changing situations.
• Ability to work to agreed targets and service level agreements.
• Excellent research skills.
• High level of analytical skills.
• Excellent IT skills.

Required Soft Skills

• Behaviours – displays a positive and professional attitude towards their work and colleagues in line with [Employer hidden] Shared Behaviours
• Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
• Planning & Organisation – ability to structure, manage and prioritise workload accordingly
• Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service
• Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

About [Employer hidden]

[Employer hidden] is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. [Employer hidden] manages more than £1bn worth of insurer claims and resolves in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience [Employer hidden] has an in-depth understanding of the insurance claims process, enabling them to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. [Employer hidden] combines proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge.

[Employer hidden] invests heavily in specialised services, technology and innovation for their insurance clients, and they are the first to launch a true artificial intelligence (AI) insurance lawyer. Through their proprietary AI lawyer, Lauri, [Employer hidden] has transformed the claims handling process for low-value personal injury claims.

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.