Key Accountabilities

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards.
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs.
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court documents and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making.
• Delegation of tasks where available and appropriate to other members of the team.
• Dealing with correspondence and telephone calls within strict service level agreements.
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines.
• Ensuring files are kept within ISO 9001 guidelines.
• To ensure compliance with the SRA Standards & Regulations.

Experience, Skills and Qualifications

• Established experience in law through further education or experience.
• File handling experience within a law practice or Insurer.
• Good understanding of the highway code and basic road traffic act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process driven environment.
• Drive to achieve and take development opportunities with a positive attitude.
• Excellent listening and verbal communication skills.
• Excellent written communication skills and the ability to compose professional written communications.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

About [Employer hidden — view at passion-project.co.uk]

[Employer hidden] is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector. With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location: The Parklands, Bolton. Hybrid: 1 day in office, 4 days from home.