Responsibilities & Duties

• Effectively service TAG24 travel requests, ensuring all air, hotel, rail and/or other ancillary service reservations fully meet the client’s expectations
• Handle pre-booked travel changes and make new bookings as requested, including complex itineraries and processing reissues where required
• Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability
• Respond to any urgent client queries with accurate and streamlined information to ensure consistency with each client’s dedicated agent
• Update files and records in TAG software tools promptly and with accuracy and provide comprehensive end-of-shift handovers to enable full continuity of service for all agents
• Action Quality Control (QC) procedures and tasks are followed and all PNRs in Galileo are correct and fully completed
• Process departmental administrative tasks and facilitate accounting queries when necessary
• Assist with investigating and resolving such matters, adhering to the highest standards of customer service
• Support TAG’s Preferred Supplier Programme. Log and report any supplier favours or gifts to departmental management
• Attend agreed and relevant training sessions, familiarisations, supplier presentations and events etc. to maintain comprehensive industry and product knowledge
• Share any potential cross-divisional business development leads and referrals for any TAG operational division across all territories

Qualifications

• Education to degree Level in Travel & Tourism or related subject
• In lieu of education, equivalent combination of education and directly related experience
• Comprehensive travel management experience preferably in an emergency/out-of-hours environment and/or a variety of sectors
• Proficient knowledge and extensive use of GDS’s

Experience TAG Perks

• Competitive salary DOE
• Private Medical and Dental Insurance
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [contact hidden].