Commissions Supervisor

About [Employer hidden]

[Employer hidden] provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, [Employer hidden] is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Commissions Supervisor Overview

The Commissions Supervisor is responsible for leading the Commissions Controllers team to ensure accurate and timely processing of commissions. The role focuses on driving improvements in commissions performance and processes, as well as reducing overdue and bad debts, to support the company’s financial objectives and operational efficiency.

Responsibilities & Duties

• Allocate and manage workload across the Commissions Team
• Oversee UK commissions aged debt, escalating issues to management as appropriate
• Monitor team performance and provide ongoing coaching and mentorship
• Set and track targets for 90+ day debt reduction
• Ensure the commissions inbox is effectively managed and aligned with team allocations
• Resolve queries accurately and in a timely manner
• Maintain accurate banking records in line with monthly deadlines
• Reconcile Onyx and TACS promptly to support bank reconciliation processes
• Collaborate with the MI team on process improvements and system testing as required
• Maintain subject matter expertise in commissions, with strong knowledge of the travel, entertainment, and events industries

Qualifications

• Recognised accounting qualification or relevant training
• Experience in credit control and collections
• Strong background in financial reconciliation
• Accounting experience within the travel industry
• Working knowledge of Travcom or similar travel finance systems
• Proven ability to succeed in a fast-paced environment
• Intermediate to advanced proficiency in Excel and the Microsoft Office Suite
• Demonstrated experience leading and developing a team
• Experience in building effective partnerships with key business stakeholders
• Proven ability to manage supplier relationships

Experience [Employer hidden] Perks

• Competitive salary
• Private Medical and Dental insurance
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [contact hidden].