IT Infrastructure Analyst
🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Pontypool
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£40,000 / year
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
IT infrastructure management
Microsoft Windows and Office 365
VMware vSphere
LAN/VLAN configuration
Troubleshooting and problem-solving
ITIL v3 framework
Network and server administration
Manufacturing IT systems
FULL DESCRIPTION
IT Infrastructure Analyst at [Employer hidden — view at passion-project.co.uk] Limited - Pontypool, Wales, UK
Compensation up to £40,000 - Full-time, On-site
About the Team
The IT Infrastructure team supports a complex manufacturing environment across the UK and Spain, working closely with key stakeholders such as the Site Leadership Team, Plant Management, and HR. With around 20–25 colleagues, the team ensures the stability, security, and continuous improvement of site wide IT infrastructure, including networks, servers, end user devices, and production IT systems.
What you can look forward to
- 3rd Line Client Support: A global service desk or associated second line team is responsible for most client (PC) issues. When more detailed troubleshooting is required they are passed to the local analyst to conclude
- Production Support: Maintain and oversee the manufacturing site's IT production infrastructure
- Infrastructure Management: Including servers, networks, databases, and hardware components
- Global Team Membership: After successful training, the candidate will be eligible to join an (optional) global infrastructure team
- Troubleshooting and Support: Respond to technical issues, diagnose problems, collaborate with on-site teams
- Security and Compliance: Implement and enforce security protocols and best practices
- Documentation: Maintain accurate documentation
- Continuous Improvement: Identify opportunities for enhancing IT infrastructure efficiency
Your profile
- Desirable but not essential Bachelor's degree in Information Technology or related field
- Experience working in an IT hands on role, preferably in manufacturing
- Understanding of IT systems including servers, networks, hardware, and software
- Proficiency in diagnosing and troubleshooting technical issues
- Good knowledge of Microsoft Products and experience in VMWare Hypervisor/VSphere, Lan/VLAN configuration
- Understanding of ITIL v3 preferred
- Strong communication skills
- Fluent English and UK Driving license
Why choose ZF in Pontypool
- Compensation up to £40, depending on experience and qualification
- Pension System
- 2x Life Assurance cover
- Collaborative and inclusive work culture
- Professional development opportunities
Be part of our ZF team as IT Infrastructure Analyst and apply now!
Contact: Anne Jügling - +49 211 584 2099
Learn more about DEI at ZF.
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