The vacancy

Operations Delivery Manager

Rail Division | Scotland

Reporting to: Senior Service Delivery Manager
Safety Status: Safety Management
Contract: Full time
On-call: Required

About the role

At [Employer hidden — view at passion-project.co.uk] Solutions (NTS), rail operations are about far more than moving trains — they’re about keeping people safe, delivering for our customers, and running a resilient, high‑performing service 24/7, 365 days a year.

As an Operations Delivery Manager, you’ll lead and inspire a large, highly skilled Traincrew team at a DRS location in Scotland. You’ll be responsible for ensuring the right people, with the right skills, are in the right place at the right time, enabling us to deliver safe, secure and commercially successful rail services in a highly regulated environment.

This is a high‑impact leadership role, combining strong people management, operational excellence, safety leadership and collaboration across the wider Rail Division and NTS.

What you’ll be responsible for

Operational leadership & service delivery

• Full, day‑to‑day line management of Traincrew at the location, in line with company policies, procedures and working instructions
• Ensuring Traincrew capacity, availability and competence to deliver a 24/7/365 service, planned by Operations Planning
• Owning service delivery performance at the location against Integrated Business Performance (IBP) KPIs
• Managing train flows, terminal operations and third‑party interfaces connected to location workflows
• Working closely with Planning, Control, Commercial, and Engineering
• Providing Operational On‑Call cover as required
• Deputising for the Senior Service Delivery Manager when needed

Safety, security & compliance

• Leading safety, security and resilience activity at site
• Ensuring all service delivery operations are safe, secure, reliable and compliant
• Championing a strong safety culture
• Delivering safety briefs and leading safety management activities
• Ensuring risk assessments and documentation are current
• Supporting investigations and audits

People leadership & development

• Leading, managing and developing a high‑performing Traincrew workforce (c.214 staff)
• Ensuring adherence to terms and conditions
• Applying the Competence Development Plan consistently
• Overseeing recruitment
• Managing performance, coaching, mentoring and welfare
• Delivering people management activities
• Building succession and talent pipeline

Culture, leadership & continuous improvement

• Leading a culture of engagement, accountability and innovation, living NTS principles
• Championing equality, diversity and inclusion
• Driving continuous improvement
• Acting as mentor and coach
• Representing the location at forums

Who we’re looking for

Qualifications

Essential: Degree or equivalent experience, relevant professional qualification, evidence of CPD.

Willing to work towards: Level 3/5 Aspiring Leader (CILM), Level 5 Operations or Departmental Manager (CIRO), or Level 7 Senior People Professional (CIPD).

Experience

• Proven success in managing operations within a commercial, safety‑regulated environment
• Strong track record of leading high‑performing operational teams
• Experience with Trade Unions and Regulators
• Evidence of safety, risk and compliance management
• Demonstrable experience leading change

Knowledge

• Strong understanding of Traincrew terms & conditions and RSSB Train Driver Rule Book
• Working knowledge of DRS network, traction and rolling stock
• Solid understanding of Safety Management Systems
• Experience in highly regulated safety‑critical environment

Skills & attributes

• Confident, credible operational leader
• Excellent communicator, able to influence at all levels
• Strong organisational, planning and time‑management skills
• High integrity and attention to detail
• Ability to manage budgets and projects
• IT‑literate with Microsoft Office and NTS business systems

Training & capability

• Core training: Manual Handling, Fire Awareness, Car Driver Assessment
• On‑the‑job operational training
• Technical training: OTMR analysis, incident investigation, disciplinary hearings, TOLO
• Health, safety and human factors training including IOSH Managing Safely

Additional information

• Security clearance: BPSS / Counter Terrorist Check (CTC)
• Willing and able to travel
• Flexible approach to working hours
• On‑call requirement

The company

[Employer hidden] Solutions is the leading global provider of safe, secure and reliable [Employer hidden] solutions, part of the UK’s Nuclear Decommissioning Authority.