Billing Operations Analyst
SKILLS
FULL DESCRIPTION
Billing Operations Analyst
[Employer hidden — view at passion-project.co.uk] is seeking a Billing Operations Analyst to work remotely in Mexico City. This role is part of the Revenue Assurance team and involves billing administration, collections support, and financial analysis.
What You’ll Be Doing
The Billing Operations Analyst is responsible for all phases of billing administration for a portfolio of accounts. Responsibilities include gathering reporting data and consolidating information from different sources, monthly interaction with other [Employer hidden] departments, and other duties as necessary. You'll report to Senior Supervisor Revenue Assurance.
During a Typical Day, You’ll
- Reviewing and validating invoice template components and invoicing data provided by Operations
- Communicating with Operations staff regarding program specifications
- Gathering operational data from various reporting systems
- Updating and maintaining relevant billing data in financial systems and ensuring that all charges are billed completely and accurately
- Assistance in preparing quarterly technical documentation
- Assist in audit requests and other projects as deemed necessary
- Submit invoices through different client’s platforms
- Follow up on invoice reception and processing
- Verify if client has any dispute or adjustment
What You Bring to the Role
- 1-2 years of experience with complex billing, collections and/or financial analysis experience required
- Excellent organizational, analytical, and communication skills
- Intermediate knowledge of Microsoft Office
- Familiarity with Oracle (or any other ERP), Noetix and Hyperion is a plus
- BA/BS or equivalent work experience
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- Great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About [Employer hidden]
Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. [Employer hidden] is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. [Employer hidden] embraces and is committed to building a diverse and inclusive workforce.
Location/Division: Mexico City, Mexico, Remote
Job Requisition: 04BK2
Work From Home: Yes