Employment Details

Contract Type: Full-Time, Permanent, Fully Remote. Working Hours: 40 hours per week, rotating shifts Monday to Friday 7am-5pm. Salary: £28,117 per annum. Start Date: 11th May 2026.

What You’ll Be Doing

We’re looking for a proactive and customer-focused Case Manager to take ownership of customer and dealer enquiries on behalf of our client. In this role, you’ll manage individual customer cases from start to finish using your strong communication, negotiation, and influencing skills to ensure every issue is fully resolved. You’ll conduct thorough investigations, coordinate effective solutions, and deliver outcomes that drive customer satisfaction, loyalty, and retention.

• Responsible for promoting a positive customer and dealer relationship ensuring maximum customer satisfaction, whilst actively striving for organisational excellence
• Demonstrate a customer centric focus through the customer journey and have the ability to negotiate win-win outcomes with customers
• Liaising with the dealer network on a daily basis to resolve issues
• Keeping accurate records of discussions or correspondence with customers
• Use innovative approaches to resolve customer issues. Ensuring new ideas about customer resolution are shared within department and business
• Develop and maintain product knowledge business process and, system expertise to meet on- going customer and Client needs
• Effectively manage customer relationships through understanding customer expectations and setting realistic and timely agreements for future contact
• Use effective questioning to identify future sales leads, maximise opportunities by promoting our client’s product and services

What You Bring to the Role

• Secondary School qualifications or similar: GCSE/ O Grades/ N/SVQ’s Level 1&2.
• Strong communication and writing skills
• Fluency/proficiency in Dutch and German and/or English, to C1 or native fluency level
• Possess problem solving skills necessary to make decisions and take action based on sound reasoning and independent judgment
• An ability and desire to work on own initiative and prioritise workload without supervision
• Ability to manage multiple tasks and strong time management skills to support effective case management
• Strong decision-making skills
• A clear understanding of the differences between a call centre and customer service mindset.

What You Can Expect

• 22 days Annual leave to start, increases by 1 day on anniversary for first 5 years (max 27 days plus bank holidays)
• Company pension
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical and Insurance and discounted dental scheme
• Comprehensive travel insurance for you and family
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Free On-site parking

About [Employer hidden]

Established in 2000 as a joint venture with TTEC, [Employer hidden] has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At [Employer hidden], we: Lead with humility, Service beyond self, Leave it better, Win together, Deliver remarkable.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.