Senior Operations Controller

About the Job

• As required by the on-shift Network Operations Manager, take responsibility for the active fleet management of the [Employer hidden] Airline fleet, maintaining 24-hour operational control and responding to minimise the impacts of irregularities & disruptions.
• Develop and maintain an in-depth knowledge of the operating programme, customer profile and privileges, SLAs and approvals of the [Employer hidden] airlines’ Air Operator Certificate (AOC).
• Develop and maintain strong relationships with senior management including Nominated Persons of [Employer hidden] Aviation airlines’ AOCs and wider Market operational teams.
• Monitor and advise the on-shift Network Operations Manager on irregularities or disruptions.
• Understand and provide advice to the Network Operations Manager in respect of local government, airport authorities, regulatory authorities.
• Provide guidance, coaching and support for TOCC Airline Operations Controllers.
• Understand and work in close cooperation with the [Employer hidden] Aviation Engineering and Maintenance function.
• Maintain close, consistent communication and cooperation with the [Employer hidden] Group Operations Control Centre.
• Work closely with Crewing Duty Managers to respond to and resolve operational issues.
• Ensure operating cost implications and EU261 compensation considerations are analysed.
• Coordinate operational response to irregularities and disruption as required.
• Coordinate short notice lease-in / lease-out in accordance with local CAA regulations.
• Support the Network Operations Manager in the event of major disruptions, incidents, accidents.
• Assist the TOCC OAC in carrying out operational flight watch.
• Maintain a detailed working knowledge of all operational systems and contribute to development of digital solutions.
• Prepare high quality written reports and operational data.

About You

• Proven relevant experience within a Commercial Aviation Operations Control Centre
• Strong understanding and experience of aviation operational, technical and regulatory matters
• Clear and strong communications
• Flexible, responsive, able to respond to fast changing operational situations
• Ability to build positive and constructive relationships
• Detailed understanding of cultural and contextual differences within [Employer hidden] Aviation local airlines
• Customer focused towards both internal and external customers
• Cost conscious and understands longer-term perspective
• Open to new ways of doing things
• Resilient and able to work under pressure
• Patient approach to coaching and supporting junior team members

Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
• Flexible working: We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the [Employer hidden] Learning Hub
• Broaden your network: Opportunities to work on global projects and teams
• Community: Get involved with local charity and sustainability initiatives like the [Employer hidden] Care Foundation

Additional Information

Applications close 5 May 2026. Shift-based role covering days and nights. [Employer hidden] is committed to diversity, equity, and inclusion. We conduct thorough background checks. For enquiries: [contact hidden].