Customer Service Assistant Apprentice

The role

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our store

Based in the heart of Tunbridge Wells, our busy [Employer hidden] store sits in a prime high‑street location right by the town’s clock tower, placing it at the centre of a vibrant retail area. With excellent public transport links, the store is just a short walk from Tunbridge Wells train station and is served by multiple frequent bus routes, making commuting simple and convenient. As a well‑established store offering a full range of optical and audiology services, including eye tests, contact lens support, hearing checks and advanced OCT scanning, our team is dedicated to delivering high‑quality care to a loyal and growing customer base.

What’s on offer?

• Salary between £8.65ph - £11.05ph
• Full time - 40 hours per week, to include weekend working
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• [Employer hidden] Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Main responsibilities

• Answering calls / Booking appointments
• Diary management
• Communicating effectively with customers and clinicians
• Computer and phone based tasks

What we’re looking for?

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)

Find out more

For more detailed information about the [Employer hidden] Apprenticeship programme, please click the link below. Apprenticeships at [Employer hidden] | [Employer hidden] UK Careers

Key information

Location: Tunbridge Wells

Area of interest: Customer Service Apprenticeship

Contract type: Fixed Term Contract

Apply by: 26th May