Visual Merchandiser

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Associate
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Visual Merchandising Attention to Detail Brand Awareness Customer Service Communication Teamwork Microsoft Office Product Knowledge

FULL DESCRIPTION

Visual Merchandiser

[Employer hidden — view at passion-project.co.uk] is seeking a Visual Merchandiser for the flagship Harry Potter Shop on Oxford Street in London. The role involves creating visually impactful displays, maintaining high merchandising standards, engaging with customers, and supporting sales targets. The position is full-time and on-site.

Job Description

Welcome to [Employer hidden]… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. The key to that lies with our Studio Operations group. Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards.

We’re looking for a creative and detail-driven Visual Merchandiser to bring our store experience to life every day. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.

Your New Role… Join us in crafting magical experiences for our visitors and become a key part of a world-renowned brand by driving sales through the commercial, creative, and customer-focused presentation of our products.

Accountabilities

  • Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly.
  • Assist with visual merchandising enquiries and provide solutions to challenges.
  • Maintain minimal shrinkage through efficient handling of products and packaging.
  • Support the store team to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets.
  • Engage with customers, identify their needs and ensure they are met.
  • Stay updated on product knowledge and confidently discuss features and benefits.
  • Adhere to all H&S policies and procedures.
  • Perform housekeeping duties and minor maintenance.
  • Conduct daily floor walks, ensuring layouts are maintained and stock replenished.

Qualifications & Experience

  • Visual merchandising skills with an eye for detail.
  • Creative and imaginative, while demonstrating brand awareness.
  • Proactively seek out opportunities to increase sales.
  • Provide the highest levels of customer service.
  • Effective, confident communication.
  • Work as part of a team with a flexible approach.
  • Self-motivated work confidently without supervision.
  • Proficient with Microsoft Office.

Working Pattern

Full time (40 hours a week). Flexibility required including weekends, bank holidays, school holidays, late evenings, and overnights for new season/range turnaround and window installs. Primarily based at Oxford Street store with regular support at King’s Cross location.

How We Get Things Done… Our guiding principles are at www.wbd.com/guiding-principles/.

Championing Inclusion at WBD – [Employer hidden] is an equal opportunity employer.

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