Senior Claims Assessor

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international [Employer hidden — sign up to reveal], we're on a collective mission to help the working world thrive.

The role

We're looking for experienced Senior Claims Assessors to join our Income Protection Claims team. This is a key role where your expertise, judgement and empathy will directly support customers at critical points in their lives. You'll take ownership of assessing complex and long-term Income Protection claims, balancing robust technical decision-making with clear, compassionate communication. Alongside case ownership, you'll play an important part in developing others — coaching, mentoring and contributing to strong technical standards across the team.

What you'll be doing

• Assessing Income Protection claims from both a medical and financial perspective, including complex and long-term cases
• Interpreting policy documentation accurately and applying sound technical judgement
• Communicating decisions clearly, sensitively and in line with Treating Customers Fairly principles
• Maintaining checking authority and ensuring claims are paid accurately and on time
• Working closely with rehabilitation teams and internal stakeholders to support positive return-to-work outcomes
• Coaching and mentoring colleagues, completing file reviews and supporting technical development
• Building trusted relationships with customers, clients and colleagues
• Contributing to continuous improvement and management information where required

What you'll bring

• At least 5 years’ experience assessing Income Protection claims (essential)
• Proven experience managing complex and long-term IP cases
• Strong technical knowledge of Group Risk products and policy interpretation
• A good understanding of long-term medical conditions, NHS pathways and rehabilitation processes
• Experience using claims management systems and functional assessments
• Confident written and verbal communication skills, with the ability to explain decisions clearly
• A collaborative approach, with a genuine interest in coaching and sharing knowledge

What we offer

• A competitive salary plus performance-based bonus (8.5%)
• We operate a flexible working model, including fully remote options for candidates who live beyond a reasonable commuting distance from our offices.
• Pension scheme
• Life assurance, private medical and income protection cover
• A wide range of wellbeing benefits, including: Remote GP and second medical opinion, Nutrition coaching and personal training, Unlimited mental health support
• 27 days’ holiday, plus bank holidays, with the option to buy or sell up to 5 days
• Salary sacrifice electric car scheme with free onsite charging
• Ongoing development in a supportive, purpose-driven organisation

Why join us?

At [Employer hidden — sign up to reveal], we've created a workplace where people feel supported to progress and grow. We actively encourage applications from those with disabilities and long-term health conditions. If you meet the essential criteria and opt in, you will be offered an interview under the Disability Confident Scheme. For assistance or reasonable accommodation, please contact [Employer hidden — sign up to reveal]. We are proud to be a Disability Confident Employer.

Company: [Employer hidden — sign up to reveal]