Applicant Hotline Operator

Job Description

We are currently recruiting a number of Applicant Hotline Operators on a fixed term timesheet basis to assist [Employer hidden — sign up to reveal] with the delivery of Clearing. Clearing is an opportunity for undergraduate applicants to apply to places at the university once they have received their results. The role will involve taking clearing applications and enquiries over the phone, as well as providing excellent customer care to applicants at all stages of the Admissions process.

You will need to be educated to A level (or equivalent), have good customer service skills and excellent accuracy and attention to detail.

Important Information

• This role is in-person, located at our Canterbury Campus.
• Please see the Job Description for full details of the expected working hours and mandatory dates/time.
• There will be mandatory online self-directed training that must be completed prior to the mandatory in-person training. Training hours will be paid.
• Please ensure a CV is uploaded with your application.
• Prospective applicants should note that there are a limited number of vacancies, and the department may choose to select applicants on a first come first served basis
• Remote interviews will be arranged at a mutually convenient time by the hiring department. These will be from 27th April onwards.
• The department may choose to close the advert earlier than the published close date, should sufficient applications be received
• The [Employer hidden — sign up to reveal] is required to obtain evidence from all new members of staff of their eligibility to work in the UK prior to their start date and this will need to be provided in person before a contract can be issued

Additional Details

• Section: Admissions
• Location: Canterbury
• Salary: £12.43 or £14.56 dependent on age (including pay in lieu of annual leave)
• Grade: Role Based
• Post Type: Part Time
• Release Date: Thursday 02 April 2026
• Closing Date: 23.59 hours BST on Sunday 28 June 2026 (unless otherwise stated*)
• Reference: EE-035-26

How to Apply

Applications must be made via the [Employer hidden — sign up to reveal]’s online application system; CVs or details sent directly to the department or via email cannot be considered. Please ensure a CV is uploaded with your application.