IT Field Services Engineer
SKILLS
FULL DESCRIPTION
IT Field Services Engineer
[Employer hidden — sign up to reveal] | Greenwich, UK | £24,855 - £26,706 per annum | Full-time, Permanent | On-site
Our Mission
[Employer hidden — sign up to reveal] Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success, and each role contributes to the Group’s ongoing progress in communities around the world.
The Role
To provide responsive, high-quality onsite technical support across the University estate. The IT Field Services Engineer is responsible for delivering a high level of 1st line technical support with a specific focus on achieving 'first-time fixes' for hardware, software, and peripheral issues. The role involves rapid deployment to user locations to troubleshoot desktop technology, mobile gadgets, and AV equipment, and other group technology areas ensuring minimal downtime for staff and students. This role is Based in Greenwich.
Our Successful Candidate
We’re looking for an experienced 1st Line Support professional with a strong background in desk-side or field support, capable of resolving complex issues independently. The role requires deep technical knowledge of modern peripherals, including USB‑C docks, Bluetooth devices, and AV interfaces, alongside solid experience supporting Windows and Apple operating systems in a networked environment. You’ll be confident stripping down and replacing hardware components in laptops and desktops, and excel in face‑to‑face communication, reassuring users under pressure while working on their equipment. Strong self‑management skills are essential, with the ability to prioritise workload and manage time effectively when moving between sites.
The Benefits
Along with a competitive salary we offer an industry leading Rewards and Benefits package which includes:
- Excellent Employers Pension Contribution
- 30 days Annual leave plus Bank Holidays
- New Holiday Purchase Scheme
- Life Assurance 4 x Salary
- BUPA Cash Plan
- 50% off Tuition Fees for staff dependants
- CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
- Cycle To work scheme
Our Culture
As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.
Full Job Description & Person Specification
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