External Account Manager (Readymix)

Job Introduction

Are you a passionate and dynamic External Account Manager looking for your next permanent role? Do you have Ready Mix or construction materials experience? Do you thrive on building strong customer relationships, growing profitable accounts and spotting opportunities in a competitive regional market? If so, this could be your next role.

We are currently looking for an experienced External Account Manager to join our amazing team based out of our [Employer hidden] T3 office near to Birmingham Airport by Junction 6, M42, West Midlands. This is a mobile role, with a company car, covering Warwickshire, Northamptonshire, and Banbury areas.

You will be expected to visit other ready-mix sites within the Midlands region and there will also be a level of hybrid working too.

Main Responsibilities

• You will be the first and main link between [Employer hidden] and our pivotal customer accounts, providing clear and principled direction which will enhance the customer experience and strengthen relationships
• You will strategically manage a portfolio of external accounts to deliver against targeted sales volumes, price and profitability targets
• Identify opportunities to maximise our cash position through efficient and effective trading
• Provide the business and the associated departments with external market intel around product demand and mix interest to support the continual evolution of our strategy approach
• Be at the forefront of any significant RMX projects on the horizon and devise an advance plan of action to maximise [Employer hidden] potential at securing a programme of works
• Creation and management of project pipeline
• Work closely and actively with the Customer Service and Shipping teams, understanding and appreciating the value each role contributes to the success of the business
• Forward prepare your colleagues and teams of the requirements and expectations of key accounts implementing specific and achievable service level agreements
• Regularly review each account; looking for ways to improve and adapt our offering to benefit both [Employer hidden] and our customers
• Provide the Commercial Manager with monthly key metrics and performance rating reports, identified underperformance or issues with solutions to drive business improvement

The Ideal Candidate

The Ideal Candidate for our role of External Account Manager will ideally have the following:

Experience:

• Demonstration of managing and developing customer accounts
• Commercial understanding of our business within sector
• Working cross-functionally to deliver customer requirements
• Be able to utilise commercial tools and forecasts in your normal working day

Skills / Knowledge:

• Basic concrete and screed knowledge
• Influencing skills, negotiation skills, change management skills
• An excellent understanding of regional market
• Understanding of the competitive landscape
• High level of drive & determination to succeed
• Ability to identify customer needs and build solutions, along with comprehensive product knowledge

A car is available with this role, therefore you must hold a FULL UK manual car driving licence with no more than 6 penalty points and you will have the flexibility of hybrid working too.

Why [Employer hidden]

We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the [Employer hidden] Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

[Employer hidden] is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!