Customer Experience Advisor

Your role in our future

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect. Opportunity is offered hybrid at our Stratford, London office.

• You’ll provide first level support for all customers via telephone, email and live chat.
• You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
• You’ll take ownership of the resolution of the queries, liaising with other teams across [Employer hidden] to get this done.
• We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

Your profile

• Fluent German speaker in both written and verbal
• You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
• You’re excellent on the phone, personable and confident in talking to customers
• You demonstrate creative problem-solving approach
• You’re organised, and can manage multiple, simultaneous assignments
• You’re self-motivated with the ability to work under pressure and to challenging deadlines