Credit Controller

🔒 Confidential Employer

Posted 3 May 2026

LOCATION

Remote

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Fluent French Fluent German Fluent English Credit Control SAP Salesforce Excel Customer Service

FULL DESCRIPTION

Credit Controller at [Employer hidden — view at passion-project.co.uk] - Remote

This role is offered on a remote basis. Manage sales ledgers, generate cash flow, minimise bad debts, and provide high-standard customer service.

Your Role in Our Future

The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to [Employer hidden] Limited and [Employer hidden] Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.

About the Role

Collection of outstanding debt by telephone and email
Manage the collection of debts and their status.
Maintain an up to date and accurate record of query status.
Maintain all contact information within the core business systems that need resolving.
To attend meetings with sales and other departments to minimise customer disputes.
To process any credit held orders and contact sales/customers where necessary.
To support in the preparation of accounts for litigation where problems exist at an early stage.
To carry out other tasks as requested by the Company Management team.
To mentor / support Credit Controllers as a first point of contact
To manage all disputes and issues relating to allocated ledgers
To be the lead on customer escalation calls to be the main liaison with external vendors – (Agency etc…)
To contribute to the creation, implementation and training of Process and Procedures
To support additional projects
Ensure all processes and procedures are documented, trained, and being followed.
To support other key areas within the business.
To support in the creation of reports and confident to share with key stakeholders.

Your Profile

About You

This role requires someone that speaks fluent French, German and English
Experience of chasing debt within multi systems
Credit control experience gained in a commercial, B2B environment.
Excellent customer service skills, ideally gained in a telephone environment.
Professional and clear telephone manner
Good Organisational Skills and Time Management
Strong problem-solving skills with the ability to adapt quickly.
Excellent communication skills, both written and verbal
An ability to have good attention to detail and accuracy.
Works well under pressure to time scales, targets, and deadlines in a fast-moving environment.
Strong interpersonal skills; engage, inspire, and motivate others.
Experience with using Siebel, Sales Force, SAP, Octopus & Oracle
Intermediate + Excel skills Attend meetings with Key Stakeholders as and when required.