Field Support Operator

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Bristol
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Skilled Trades
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Full UK driving licence Independent work management Attention to detail Smartphone/tablet proficiency Physical fitness (lifting 20kg) Field service experience Basic DIY/mechanical skills Customer-facing communication

FULL DESCRIPTION

Field Support Operator

[Employer hidden — view at passion-project.co.uk] is seeking a Field Support Operator to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the Bristol area. You’ll be responsible for replacing consumables, performing visual checks, carrying out minor repairs, and maintaining a high standard of cleanliness and presentation at each location.

This is a hands-on role suited to someone practical, self-motivated, and comfortable working independently in a customer-facing environment.

Opportunity is remote field role based in our Bristol patch.

Your role in our future

  • Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on both scheduled routes and ad hoc service requests
  • Replace consumables such as thermal printer rolls to ensure continuous locker operation.
  • Conduct routine operational checks and cleanliness audits to maintain site standards.
  • Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
  • Replace or apply vinyl decals and signage as needed to maintain brand standards.
  • Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
  • Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
  • Ensure each locker site is left clean, tidy, and fully operational after servicing.
  • Represent [Employer hidden] in a professional and courteous manner when interacting with hosts, partners, or members of the public.
  • Willingness to travel extensively within your assigned region
  • Flexibility to travel outside your normal region on occasion and stay overnight if required.

Your profile

  • Full UK driving licence is essential.
  • Able to work independently and manage time effectively while following route schedules.
  • Strong attention to detail and pride in maintaining high site standards.
  • Comfortable using smartphones or tablets to log work and follow workflows.
  • Physically fit – capable of lifting up to 20kg, working outdoors in various weather conditions, and using step ladders when required.
  • Reliable, punctual, and self-motivated with a proactive approach to problem-solving.
  • Previous field-based work such as parcel locker servicing, vending machine maintenance, courier/delivery driving, or facilities maintenance.
  • Basic DIY or mechanical skills, including comfort using hand tools, light power tools, or performing simple installations.
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