Sales Order Processing Administrator

Your role in our future

We are growing our team and have an exciting new opportunity to join us as a Sales Order Processing Administrator. You will be focused on making sure all of our orders are created and processed to perfection, following through to ensure the full process is smooth. Ideally you’ll have experience in order processing and supply chain. This role is offered on a 5 day/week in our lovely Loughton offices for first 6-months of employment, then down to 3 days/week in office and 2 days from home.

Reporting to the SOP Team Leader this role is responsible for:

• The effective preparation of order paperwork and administration of all order types which supports the business revenue objectives.
• The review of all orders submitted, ensuring the quality and compliance of business/financial rules are met.
• All daily activities related to the effective order fulfilment solution (demand to delivery) of the NUK Business.
• Leading meetings and projects on behalf of the Order to Cash team and, communicating with senior leaders within the business.
• Order Processing – The creation of a clean order within our CRM and ERP systems, including equipment, software & service, through to completion to generate demand on the factories. Amendment of orders in line with (internal/external) customer requirements. Processing of an approved cancellation request and invoice cancellation where appropriate.
• Process and Procedures – Ensure all processes and procedures are documented and, kept up to date
• Order Fulfilment – To support in daily activities related to the effective order fulfilment solution (demand to delivery). All customer enquiries regarding order fulfilment to delivery.
• Inventory Management – Working with Sales & Marketing to develop and maintain accurate forecasting, maintain appropriate stock levels considering vendor lead times and maximise use of consumption-based planning to automate purchasing
• Reporting – Daily, weekly, or monthly reporting of Sales Order Processing KPI’s to key stakeholders. Open order reporting, forecast accuracy and vendor performance

Your profile

• Significant experience of order processing within a business-to-business environment & managing legal documents
• Significant experience of input of data within multi systems
• An ability to have good attention to detail and accuracy
• The ability to work under pressure to time scales, targets, and deadlines
• Experience of Materials Replenishment Planning (MRP)
• Experience of forward planning & understanding of the supply chain planning cycle with experience of ERP systems (SAP desirable)
• Good verbal and written communication skills offering excellent customer service to internal/external customers
• Experience with using SFDC, Siebel, SAP & Business Base

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