Depot Administrator

Purpose of Job

The performance of day-to-day office tasks associated with the running of the Depot. To support the Depot Manager and office staff and provide a key point of contact for clients.

Main Responsibilities

• Acting as the first point of contact for all clients and employees
• Answering a high volume of telephone calls in a professional manner
• Preparing payroll for operational staff.
• Managing client feedback through direct communications and the review of the daily log to identify and escalate issues.
• Completing administrative duties and responding to queries and identifying the best course of action within agreed timescales.
• Organising and completing timesheets.
• Dispatching costing sheets, timesheets & orders for authorisation.
• Responsible for the organisation and management of the invoicing process.
• Generating costing/running sheets for both midweek & weekends.
• Checking the midweek schedule against future orders.
• Data entry onto in-house Syrinx system: Confirming contracts on hire, entering new orders, entering machine and attachment numbers.
• Maintaining the company database and files to ensure data is kept up to date and accurate.
• Supporting the compliance of company policies and procedures relating to health and safety and environmental management.
• Ensure the proper use and care of equipment and materials used in the execution of the role
• Interrogating data in syrinx to deal with customer queries

Essential Skills

• Able to perform all duties in a polite, efficient, professional and courteous manner
• Excellent verbal, numeric and written skills
• Excellent IT skills, fully skilled in Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
• Be familiar with and understand how to interrogate the Company’s management system (Syrinx) for analysis and reporting purposes
• Excellent telephone manner and ability to handle high call volumes efficiently
• Confident and resourceful when dealing with customers and their requests
• Good attention to detail with a tenacious approach
• Maintains high personal standards and encourages them in others
• Able to manage priorities and deliver on time

Desirable Skills

• Some accounting experience
• Touch typing
• Ability to write business letters and assist with the completion of quotations and proposals.